Understanding usage patterns by customer type is critical. Whether it’s usage level, experience, proficiency, role, plan level, time in the product, or customer satisfaction, understanding how various segments interact with your product can help you improve the product experience. Pendo provides detailed segmentation rules to help you “slice and dice” product data to uncover new insights.
Segmentation isn’t just for analytics. It’s also a powerful way to personalize in-app guidance. Want to tailor onboarding for different user roles? Promote a feature to users that haven’t used it in the past 30 days? Provide a special offer to re-engage customers with lower NPS scores? We can do that. Pendo’s detailed segmentation can be applied to any in-app guide, survey, or announcement to ensure engagements are contextual, and highly -relevant to your users.
Engage and guide your users.Learn More
Show new users how to get the most value.Learn More
Understand how users engage with your product.Learn More
Understand and guide users of mobile apps.Learn More
See how usage patterns impact NPS scores.Learn More
See how users progress and convert.Learn More
Announce new features directly in your app.Learn More
Segment users for targeted messaging.Learn More
Capture user feedback right in your app.Learn More